A pre-order lets you purchase a product before it’s available in stock, ensuring your order is reserved and will be shipped to you as soon as it’s ready.

Pre-ordered items will be shipped in July 2026. You'll receive an email with tracking details once your order is dispatched.

To make changes, we’ll need to cancel your order and place a new one. Please contact our support team at hello@tramora.com for assistance.

No, our Carry-Ons don’t include a power bank. However, they have a dedicated ejectable power bank pocket, allowing you to insert your own for convenient charging on the go.

Yes, all check-in and carry-on models, are fully compatible with our wardrobe systems for easier packing and organization

Yes, the built in digital weighing scale is allowed by airlines as it contains an alkaline battery which is allowed by all airlines worldwide.

The scale is highly precise. For best results, lift the luggage on a flat surface and hold steady while weighing.

Yes! The digital scale allows you to toggle between kilograms and pounds for easy weight checks. Use unit button to change the units kgs or lbs.

The Digital Weighing Scale is not included by default. It’s available as an optional variant on models like T1, T3, T6, T7, and all Check-in sizes.
While ordering, you’ll simply choose between: Standard Handle – regular handle or Digital Handle – includes the built-in weighing scale.

The Standard handle is the usual handle without any extra features and the Digital handle comes with a smart, built-in weighing scale so you can check your bag’s weight in seconds.

The scale runs on two LR44 1.5V alkaline batteries, which are easy to find and replace.

We like giving our customers flexibility. Some travelers prefer a simple, lightweight option, while others love the convenience of an integrated scale. So, you get to pick what works best for you, Standard or Digital.

It depends on the model. Carry -On – T1, T3, T6: Integrated in the top handle

CHECK-IN – Medium, Large & Combo: Integrated in the top handle

CABIN – T7: Integrated inside the side handle

Only our Cabin T6 and T7 models have the phone stand built into the laptop stand. For the Cabin T3, the phone stand is integrated into the handle. None of our other models include a phone stand feature.

All pre-orders are scheduled to ship in July 2026. You'll receive a confirmation email with tracking details once your order is ready to be shipped.

After your pre-order is shipped, you'll receive a confirmation email from hello@tramora.com with a tracking number. Use this number to monitor your shipment's progress on our logistics partner’s website.

Yes, you can update your shipping address by contacting our support team at hello@tramoa.com. However, changes won't be possible once your order is processed for shipping.

We offer a 14-day return policy from delivery. For more details, please refer to our return policy

To start a return, contact our support team at hello@tramora.com with your order number and reason for the return. Our team will review your request and provide further instructions. Once we receive and inspect the item, your refund will be processed within 14 business days to your original payment method.

Your payment will be processed when you place the pre-order to secure your product for delivery in July 2026.

We use TazaPay, a secure and reliable platform that ensures safe transactions and protects your payment information.

All Tramora luggage comes with a 3-year limited warranty, ensuring repair or replacement in the event of any manufacturing defects. Covered components include:

• Wheels
• Zips
• Handles
• Compression straps
• Specific cracks or breaks in the polycarbonate shell

Please note that our extended warranty excludes:

• Defects resulting from improper use
• Second-hand purchases without proof of direct purchase from Tramora
• Cosmetic damages such as:
• Damage that does not affect the overall functionality of the case
• Damage arising from misuse or excessive weight on hooks, phone stands, or laptop stands

It's important to understand that accessories such as wardrobes, wash cases, tech cases, sunglass cases, cup holders, laptop sleeves, and laundry bags are not included in this limited lifetime warranty.